Customer Service

Every order is cut, wrapped and packed to order in our York shop — nothing sits in a warehouse. Most cheeses are cut within 24–48 hours of dispatch, so what lands on your doorstep is as close to counter-fresh as delivery allows.

Yes. Every parcel is packed in insulated, recyclable packaging with chilled gel packs sized to the order and time of year, so your cheese travels at a safe temperature even in summer. We only ship on days that avoid your parcel sitting in a depot over a weekend.

Unwrap and rewrap in fresh greaseproof or waxed paper rather than cling film, and keep it in the salad drawer of your fridge — the mildest, most humid spot. Take it out 30–60 minutes before serving so it reaches room temperature and full flavour.

Yes — at checkout you can select a preferred delivery date, including for gifts you'd like to arrive on a birthday or special occasion. We'll always avoid dispatching in a way that leaves your cheese stuck in transit over a weekend.

At present we deliver across mainland UK only, including the Scottish Highlands and Northern Ireland at an adjusted rate. If you're hoping to send a gift overseas, please get in touch via Contact Us and we'll see what we can arrange.

Because we hand-cut orders to schedule, we can usually amend or cancel within 24 hours of purchase. Contact us as soon as possible with your order number and we'll do everything we can before your parcel is prepared.

All hampers and gift boxes arrive beautifully presented as standard, with tissue and ribbon at no extra cost. You can add a handwritten gift note free of charge at checkout, and we never include a price on the packing slip.

Cheese is a living, seasonal product, so a favourite occasionally sells out. If something in your order is unavailable, we'll contact you before dispatch to offer a close substitute of equal or greater value, or a full refund for that item — your choice.

It's hard to generalise the fridge life of all cheeses as they can vary hugely.

As a rough guide harder and more mature cheeses will last longer, whereas softer and smellier cheeses have a shorter life.

Once a cheese is cut, the rind that acts as its natural protective barrier to the elements has been compromised, and the cheese will start to deteriorate. This means that when you receive your cheeses, they are best eaten within 2 weeks of purchase, but we've found they rarely last that long anyway!

Don't panic! In all cases you should wrap the cut face of the cheese as closely as possible, to stop mould developing.

But, if mould does start to develop, however, remember that cheese and mould are 'best friends' so you can simply trim or scrape it off, and carry on eating!

To make cheese, a dairy needs to use an ingredient called Rennet that acts as a thickening agent for milk. This is traditionally made using ingredients sourced from pigs.

Although there are a variety of vegetarian cheeses that use an alternative vegetarian Rennet, that uses a Funghi-based ingredient.

When the cheese matures, moulds, yeasts and bacteria are encouraged to grow in and on the surface of the cheese. A certain balance of these 3 things help the cheese achieve a complex flavour and ideal texture.\n\nThey may appear most prominently on the rind, so it is important to eat at least a little of this in order to compare the flavours, unless the rind is specified as inedible.

Your guests will probably want to sample between 3-5 cheeses, so we recommend a serving size of between 50-75 grams per person, for each cheese.\n\nAlways serve the cheeses on a board, whole, so that guests can self-serve, and include a range from soft to blue, hard to crumbly in order to provide a variety of textures, flavours and styles.\n\nWe always recommend serving our cheeses alongside fresh bread or crackers, with a seasonal chutney or pickle and a bottle of your favourite wine.

Many of our wines are vegetarian but due to the varying production methods we cannot guarantee which ones will be suitable. Please contact us for further information.

When storing wine you have purchased we recommend the following:

• White & Rose Wine is best served chilled so refrigerate this once your items have arrived.
• Red wine & port is best served at room temperature.